Returns and Refunds

Custom-printed products

Our products are custom-printed from your files: they cannot be returned or exchanged for a change of mind.

Defective product or our error

Email us at assistance@doorbux.ca within 10 calendar days of receipt, with your order number and photos of the problem.

If the error is ours, we reprint or refund your order at no cost to you. You do not need to send the products back: the photos are enough.

Cancellation

An order can be cancelled and refunded as long as production has not started. Email us as soon as possible at assistance@doorbux.ca with your order number.

Refunds

Refunds go to the original payment method within 5 business days of our confirmation. When it appears on your statement then depends on your financial institution.

More information

Full details are in our Terms of Use, sections 15 (Cancellation and Modification) and 16 (Claims, Reprints, and Refunds).